Jay Kaufman and I had only been married for 5 years when he started his
law practice in October, 1981. And while our office location has moved
several times (from Arlington Heights to Buffalo Grove, to Chicago, to
our house in Buffalo Grove, to Northbrook and now also Lake in the Hills),
Jay’s approach to working with clients has remained constant since Day 1.
Jay has always dealt with people, not files or numbers. It is what has
made working and sharing this journey of 30 years in law practice the
You see, if we need to prepare documents for Mr. Smith and Smith Tiles,
Jay will have a conversation with Mr. Smith about his life’s plans
and dreams, how his spouse and children fit into those dreams and how
the business works with all those decisions.
Sharing those plans and dreams have made all our clients part of a growing
family. We have many clients who have been with us into second and even
third generations. It is thrilling to have clients bring wedding pictures
to a meeting or send us announcements of their newest grandchild. Jay
has helped sell businesses to Fortune 500 companies and has helped people
publish books of poetry written by loved ones.
Likewise, our client family has shared with us. When Jay had his gastric
bypass surgery, clients checked on his progress with phone calls and thrilled
at the pictures of our “incredible shrinking man.” They mourned
the loss of Kim’s father and my father with calls and personal notes.
It’s the people that make our office work important to all of us.
When it comes to our clients’ plans and dreams, we really feel that
“Our family serves your family.” Jay and I look forward to
sharing more with our office and client families for many years to come.
Karen Kaufman, wife and Business Manager